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TERMS OF USE & SERVICE

This website (also known as “MELISSA.COM.SG”, “MDREAMS.COM.SG”, “We”, “Us”) and its related services are made available to you based on the following Terms of Use & Service and any other rules posted on our Sites (collectively known as "TOS"). Please read the TOS carefully before placing any orders on this website. We recommend that you should keep a copy of the TOS for future reference.

In particular, we wish to draw your attention to our policies relating to the terms of purchase within the TOS and our Privacy Policy. If you are under 16 years old, you must let your parent or guardian know about MELISSA.COM.SG or MDREAMS.COM.SG’s Privacy Policy before you register to use this Site or any of this Site's services. We, however, reserve the right to only accept orders from those over 18 years old.

We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS, then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order however, unless we are required to make the change by law.

 

Registration

To use some of the services or features made available to you on this Site, you will need to register. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please make the necessary change(s) or notify us immediately at the following e-mail address info@mdreams.com.sg. You may also want to view our Privacy Policy. We may change registration requirements from time to time.

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Eligibility to purchase

In order to make purchases through the Site, you will be requested to register and provide your personal details. In particular, Customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

The Site is available only to individuals and others who meet the MELISSA.COM.SG or MDREAMS.COM.SG terms of eligibility, who have been issued a valid credit card by a bank acceptable to MELISSA.COM.SG or MDREAMS.COM.SG, whose applications are acceptable to MELISSA.COM.SG or MDREAMS.COM.SG and who have authorized MELISSA.COM.SG or MDREAMS.COM.SG to process a charge or charges on their credit card in the amount of the total purchase price for the merchandise which they purchase. MELISSA.COM.SG or MDREAMS.COM.SG reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By making an offer to purchase merchandise, you expressly authorize us to perform credit checks and, where MELISSA.COM.SG or MDREAMS.COM.SG feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions. Please refer to our Privacy Policy for further information about how we use your data.

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Orders

All orders are subject to acceptance and availability.

MELISSA.COM.SG or MDREAMS.COM.SG offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally, however, we may be waiting for shipments from our designer suppliers.

Please note that items in your shopping basket are not reserved and may be purchased by other customers.

Once you have successfully completed your order and payment, you can check the current status of your shipment by checking Your Store Account or by sending an email to info@mdreams.com.sg with details of your order transaction. We will send you a reply as soon as we obtain details of your shipment from the shipping agent.

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Pricing

Prices shown on the Site are in Singapore Dollars by default and are inclusive of any relevant local Singapore tax charges at the applicable rate.

All prices and offers remain valid as advertised from time to time. The Singapore Dollar price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of patent error.

Product prices displayed in alternative major currencies are indicative only, using existing currency exchange rates. Upon the submission of your order, the price charged to your credit card (or preferred payment option) will be based on Singapore Dollar price indicated on the website.  

If you are a customer whose credit card is not denominated in Singapore Dollar, the final price you will be paying will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.

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Acceptance of your order

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Acceptance of your order and completion of the contract between you and MELISSA.COM.SG or MDREAMS.COM.SG will be completed when we email you to confirm the goods have been dispatched. The sale contract is concluded in Singapore and the language of the contract is English.

We reserve the right not to accept your order in the event, for example, that we are unable to receive payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.

We also reserve the right to not deliver to areas that are remote, or require Security Pass/ Clearance, Safety briefing or the donning of safety gear. In the case where we do to deliver to these locations, we will impose an additional surcharge of $15 for the delivery. A few example of restricted areas are: Alps Avenue, Changi Cargo Complex/Ferry Terminal, Airport link, Jurong Island, Lim Chu Kang, MID Bases, Sentosa, Senoko, Sembawang Park, Tanah Merah Ferry Terminal, Tuas View Extension & Changi Airport. In the event where it is not at all possible for us to deliver, we will inform you to arrange for the cancellation of your Order, or delivery to an alternative delivery address.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold; removing, screening or editing any materials or content on the Site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

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Payment

Payments for purchases from MELISSA.COM.SG or MDREAMS.COM.SG site can be made via secure PayPal payment gateway which is accessed from the site’s Check Out page. All such payments will be subject to PayPal terms and conditions. Please note that all credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to PayPal, we will not be liable for any delay or non-delivery.

Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

Please contact info@mdreams.com.sg if you should have any questions or encounter issues with making payment.

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Delivery & Shipping

MELISSA.COM.SG or MDREAMS.COM.SG uses local door-to-door courier service for deliveries within Singapore and our preferred freight service provider for deliveries to all other countries. 

 

Delivery Charge

Delivery Day

Delivery Time

SINGAPORE Local Delivery Rates 

Free Delivery

via courier service to all locations* in Singapore for Order Total** of SGD50 and above.

 

Delivery will be within 2-3 working days of your order confirmation.

 

 

Our courier service will contact you to arrange for a suitable time slot for your delivery. 

Monday-Friday (9am to 12pm; 2pm to 6pm; 6pm to 8pm) only.

There will be no courier deliveries on Saturday, Sunday and Public Holidays.

Flat Rate of SGD6.00

for delivery via courier service to all locations* in Singapore for Order Total** below SGD50.

 

* MELISSA.COM.SG reserves the right not to deliver to areas designted as remote, or requires (1) Security pass/clearance, (2) Safety briefing and/or (3) Donning of safety gear. If we do, a surcharge of $15 will be charged - this is to be paid in Cash to the courier upon delivery.

Examples:

  • Alps Avenue
  • Changi Cargo Complex/Ferry Terminal
  • Airport link
  • Jurong Island
  • Lim Chu Kang
  • Military camps
  • Sentosa
  • Senoko
  • Sembawang Park
  • Tanah Merah Ferry Terminal
  • Tuas View Extension
  • Changi Airport
  • Country Clubs

** Your Order Total is the combined price of all your purchases in a single order, less any discounts given. 

Delivery Attempts: Our courier providers will make two (2) attempts to deliver your order. Upon delivery, they will need a name and signature for verification.  

Failed Delivery Attempts: After a failed delivery attempt, our courier providers will try to contact the recipient at the given contact number to rearrange a delivery. If the recipient failed to receive the order after the courier provider’s two (2) delivery attempts, he/she will be responsible to pay for the shipping charges directly to the courier company for third (3rd) attempt and beyond. 

 

 

 

Delivery Charge

Delivery Day

Delivery Time

OVERSEAS Rates for Deliveries Outside of Singapore

Special Flat Rate of SGD18.00** per item,

or Free Shipping for Orders over SGD300.00 - for a limited time only.

Delivery timing for all countries can range from approximately 3-10 working days of your order confirmation (depending on the destination).

Our freight service provider will contact you to arrange for a suitable time for your delivery.

 

Malaysia,

Indonesia, 

Brunei.

Flat Rate of SGD34.55** per item,

or Free Shipping for Orders over SGD300.00 - for a limited time only.

Hong Kong,
Philippines,

Macau,
Thailand.

Taiwan,

Flat Rate of SGD37.97** per item,

or Free Shipping for Orders over SGD300.00 - for a limited time only.

South Korea.

 

 

Flat Rate of SGD44.49** per item,

or Free Shipping for Orders over SGD300.00 - for a limited time only.

Australia,
New Zealand,

China,
Vietnam.

 India,

Flat Rate of SGD44.54** per item,

or Free Shipping for Orders over SGD300.00 - for a limited time only.

Japan.

 

 

Flat Rate of SGD58.18** per item,

or Free Shipping for Orders over SGD300.00 - for a limited time only.

Bangladesh,
Bhutan,
Cambodia,
Cook Islands,
East Timor,
Fiji,
Kiribati,
North Korea,
Lao PDR,

Maldives,
Mongolia,
Myanmar,
Nauru,
Nepal,
New Caledonia,
Niue,
Pakistan,
Papua New Guinea. 

Samoa,
Solomon Islands,
Sri Lanka,
Tahiti,
Tonga,
Tuvalu,
Vanuatu,

Flat Rate of SGD58.24** per item,

or Free Shipping for Orders over SGD300.00 - for a limited time only.

United States of America,

Canada,

Mexico.

Flat Rate of SGD64.21** per item,

or Free Shipping for Orders over SGD300.00 - for a limited time only.

Belgium,
France,
Germany,

Italy,
Luxembourg,
Monaco. 

Netherlands,
United Kingdom,

Flat Rate of SGD99.59** per item

Andorra,
Austria,
Bulgaria,
Croatia,
Cyprus,
Czech Republic,
Denmark,
Estonia,
Falkland Islands,
Faroe Islands,
Finland,

Gibraltar,
Greece,
Greenland,
Guernsey,
Hungary,
Iceland,
Ireland,
Jersey,
Latvia,
Liechtenstein,
Lithuania,

Malta,
Norway,
Poland,
Portugal,
Romania,
Slovakia,
Slovenia,
South Africa,
Spain,
Sweden,
Switzerland.

Flat Rate of SGD164.36** per item

Afghanistan,
Albania,
Armenia,
Azerbaijan,
Bahrain,
Belarus,
Bosnia And Herzegovina,
Egypt,
Georgia,
Iran,
Israel,

Jordan,
Kazakhstan,
Kosovo,
Kuwait,
Kyrgyzstan,
Lebanon,
Libya,
Macedonia (FYROM),
Moldova,
Montenegro,
Oman.

Qatar,
Saudi Arabia,
Serbia,
Syria,
Tajikistan,
Turkey,
Ukraine,
United Arab Emirates,
Uzbekistan,
Yemen,

Flat Rate of SGD169.29** per item

for all other countries not listed above.

 

** Note that this flat rate excludes custom duties & other relevant taxes specific to the destination country, which if applicable, will be charged to the recipient by our freight service provider before final delivery to the recipient.

Your final and confirmed delivery charges will be shown clearly to you in the Check Out page before you proceed to PayPal gateway for payment.

Please note that due to the dynamic nature of international shipping and freight, our delivery rates and timings may be subject to change from time to time.  In any case, the delivery rates indicated in your Check Out page can always be taken as correct and final for any completed transaction.

MELISSA.COM.SG or MDREAMS.COM.SG requires a signature for any goods delivered, at which point responsibility for your purchased goods is passed on to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that a signature by the recipient (or any recipient at that delivery address) as evidence of delivery and order fulfilment by MELISSA.COM.SG or MDREAMS.COM.SG, and accept the transfer of responsibility in the same way.

Please note that we aim to dispatch all orders as soon as possible upon receipt order and payment. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, MELISSA.COM.SG or MDREAMS.COM.SG is not responsible for any delays caused by destination customs clearance processes.

Please contact info@mdreams.com.sg if you should have any questions or encounter issues with delivery.

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Order Changes

If for any reason you require your order to be changed after you have successfully completed your order and payment, please send an email immediately to info@mdreams.com.sg for assistance.

Please note that all requests for order change or cancellation will be subject to approval, and in the event that an order (or part of your order) is cancelled upon your request, MELISSA.COM.SG or MDREAMS.COM.SG will only refund your cancelled order (or part of your order) with Store Creditsbased on your original order transaction amount.

Please note too that if we have already processed and fulfilled your order, MELISSA.COM.SG or MDREAMS.COM.SG can no longer make any changes to the order, and that if you choose to return the product, please refer to our Return Policy and Return Process.

You can check the current status of your order by checking Your Store Account or by sending an email to info@mdreams.com.sg with details of your order transaction. We will send you a reply as soon as we obtain details of your shipment from the shipping agent.

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Return Policy

Customer satisfaction is of utmost importance to us, and while we will do our best to accommodate all reasonable return requests, we reserve the right to refuse or deny any or all requests for return at our sole discretion.

MELISSA.COM.SG or MDREAMS.COM.SG does not provide direct/immediate exchange of returned products. Instead, upon the successful return and acceptance of your returned product, Store Credits will be issued to you via Your Store Account for you to make any new orders on MELISSA.COM.SG or MDREAMS.COM.SG. Note that Store Credits issued for returns will be based on your original order transaction amount less any shipping costs that was included.

Unless otherwise indicated by MELISSA.COM.SG or MDREAMS.COM.SG in writing, customers are responsible for any cost of sending their return product back to MELISSA.COM.SG or MDREAMS.COM.SG for assessment.

Items should be returned unused, and with any price or brand tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer (at the customer's expense) and the request for return refused. Where provided, belts or any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Please note that request for returns made after 7 days upon receipt of products will only be granted at our discretion. Please seek to send items within 14 days of the date of MELISSA.COM.SG or MDREAMS.COM.SG’s official acceptance of your request for return. Products sent to us outside these timeframes may be accepted at the discretion of MELISSA.COM.SG or MDREAMS.COM.SG.

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Return Process

1. Please create a request for return of merchandise via Your Store Account within 5 working days upon receipt of products. Your request should include the reason(s) for the return. Please email info@mdreams.com.sg if you need assistance in assessing your store account.

2. You will be notified by email once your request has been received and processed. We aim to respond to all return requests in 1-2 working days.

3. Returns will require that the product(s) in question be sent, in their original condition of receipt within 14 days, to the following address:

Kerry Logistics Centre (Tampines) Pte Ltd

No. 19 Greenwich Drive
7th Floor, Office Tower
Singapore 534021

Attention: Melissa Returns Department

4. If you would like to use our local courier service for picking up (from anywhere within Singapore except for areas designated as remote) and sending your product back to the Returns department, please indicate in your return request. Please note that there will be a pick-up fee of SGD8.00 for up to 3 pairs, with each subsequent pair at additional SGD1.00, to be paid in Cash to the courier upon pick-up. Unless otherwise informed, the cost of sending the products will be borne by you.

5. In order to review a request for return, we reserve the right to request that the product in question be sent, at your cost, to the above address for further evaluation and consideration. This does not automatically lead to an obligation on the part of MELISSA.COM.SG or MDREAMS.COM.SG to accept the request for return.

6. Please note that items that are damaged due to purchaser’s fault or due to normal wear and tear are not considered to be faulty. This assessment will take 3-7 working days upon our receipt of the returned item.

7. For return requests that have been accepted, we will issue online Store Credits for your replacement order or your next purchase on MELISSA.COM.SG or MDREAMS.COM.SG. You can check the status of your return request or Store Credit update via Your Store Account

8. Note that Store Credits issued for returns will be based on your original order transaction amount less any shipping costs that was included.

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Store Credits

Upon the successful return and acceptance of your returned product, Store Credits will be issued to you via Your Store Account for you to make any new orders on MELISSA.COM.SG or MDREAMS.COM.SG.

New orders that are made with Store Credits, which have previously been issued for your returned products, are not eligible for any subsequent returns. Please ensure to order the right item when you are re-ordering a replacement for your returned product.

Note that these Store Credits will be available for your use up to 3 months from the date of issue, and will be expired thereafter. Please email info@mdreams.com.sg if you have any questions on your Store Credit or need assistance in assessing your store account.

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Intellectual Property Rights

Your use of the Sites and its contents grants no rights to you in relation to any copyright, designs, trademarks and any other intellectual property and material rights relating to the Content (as described in the Content section below), including MELISSA.COM.SG or MDREAMS.COM.SG Software and all HTML and other code contained in this Site. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions.

You are permitted to use the Content only as expressly authorized by MELISSA.COM.SG or MDREAMS.COM.SG and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

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Site Content

In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. MELISSA.COM.SG or MDREAMS.COM.SG tries to ensure that the information on this site is accurate and complete. MELISSA.COM.SG or MDREAMS.COM.SG does not promise that MELISSA.COM.SG or MDREAMS.COM.SG's Content is accurate and/or error-free.

MELISSA.COM.SG or MDREAMS.COM.SG does not promise that the functional aspects of the Site or MELISSA.COM.SG or MDREAMS.COM.SG’s Content will be error free or that this Site, MELISSA.COM.SG OR MDREAMS.COM.SG Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

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No Commercial Use

This Site is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

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Your Activity

You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis.

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Third Party Sites

We may include hyperlinks on this Site to other websites or resources operated by parties other than MELISSA.COM.SG or MDREAMS.COM.SG, including advertisers. MELISSA.COM.SG or MDREAMS.COM.SG has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

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Limits On Our Liability

We are not responsible for losses not caused by our breach or negligence or indirect losses which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).

We are also not responsible for failure to meet any of our obligations under the TOS where such failure is due to events which beyond our reasonable control.

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Compensation

At our request, you agree to compensate us fully, defend us and hold MELISSA.COM.SG or MDREAMS.COM.SG harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.

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Our Relationship

You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and MELISSA.COM.SG or MDREAMS.COM.SG as a result of the TOS or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of MELISSA.COM.SG or MDREAMS.COM.SG, and we shall not be liable for any representation, act, or omission on your part.

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Waiver

If you breach the TOS and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.

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Governing Law

The TOS together with all our policies and procedures will be governed by and construed in accordance the relevant Singapore law and the relevant courts of the Singapore will have exclusive jurisdiction.

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