FAQ - GENERAL
Where are Melissa shoes made?
Melissa shoes are 100% made in Brazil by Grendene that is one of the world’s largest manufacturers of synthetic footwear that has over 40 years of experience.
What are Melissa shoes made from?
Melissa shoes are made from a unique patented plastic material called Melflex® that is highly flexible and comfortable, and that can be moulded into various designs. Read more about Melflex® here.
Are your products authentic?
Yes, they are! We are the official authorised distributor of Melissa shoes in Singapore. All the products sold on our website and our authorised retail outlets/stockists listed in the Store Locator page are sourced directly from Melissa in Brazil.
Beware of fakes! Due to Melissa’s popularity, fakes are easily available everywhere and their quality is vastly inferior. One way to identify if the shoes are authentically Melissa’s is by the sweet bubblegum scent. We recommend buying only from authorised retail outlets to guarantee authenticity.
Why do Melissa shoes smell like bubblegum?
To add to the Melissa experience, the decision was made to infuse all our shoes with a sweet, distinct bubblegum scent and it is one of our most talked about features. The smell will not last forever but it does remain for quite a few months. Some of our fans have told us that the scent has lasted for years on their shoes but that will definitely depend on how well you care for them.
Are Melissa shoes comfortable? Do they stretch?
Many Melissa customers and fans alike have told us that our shoes are really comfortable. If you don’t believe us, come on down to one of our stores and try them on yourself!
Since Melissa shoes are made of plastic, they do not really stretch. Hence, it is important that you find a pair that fits your feet perfectly.
Are Melissa shoes safe to wear?
Yes! Of course, they are. The safety and health of all our customers are of the utmost importance to us. Therefore, Melissa shoes are made in compliance with the requirements of REACH (Registration, Evaluation, Authorisation and Restriction of Chemical substances), the European Community Regulation on chemicals and their safe use. REACH has one of the world’s most stringent standards in the world.
How long do they last? How do I look after them?
Melissa shoes can last a really long time depending on how well they are cared for and how often they are worn. We suggest cleaning them with a damp cloth and some mild soap. As with most types of shoes, they should never be placed under the sun for long periods of time to avoid discolouration.
If you require more information, cleaning instructions can be found at the base of the shoebox it comes in.
How often are new collections released?
There are two major collections during the year – Spring Summer and Fall Winter. Most times, new styles are released during these collections and are rarely repeated so if you spot a style you fancy, we recommend that you best buy it before it goes out of stock! However, there will be times when a particular style becomes very popular and Melissa Brazil may decide to re-launch that style in a new range of colours or finishes.
FAQ - CLUB MELISSA
What is Club Melissa?
Club Melissa is our new and upgraded tiered rewards and loyalty program where members receive latest Melissa news and product updates including information about offers and promotions, invitations to events and activities as well as special treats. VIPs and VVIPs enjoy additional perks such as discounts and birthday offers and treats. The program is available in MDREAMS Singapore only, in-stores and online.
How do I join Club Melissa?
Anyone can join Club Melissa! There are two ways to do this.Sign up online
If you have an existing MDREAMS account with us, you will automatically become a member. Otherwise, you can register online by creating an account here.Sign up In-store
To sign up in MDREAMS boutiques, please ask our Stylists for the Club Melissa form which you can fill up and pass back to them.
How many levels / tiers are there in the Club Melissa Program?
Our Club Melissa Program has three tiers: Member, VIP and VVIP.
How long does my membership last and how do I qualify for a higher tier?
Your Club Melissa membership status is valid for one year, starting from the date you qualify for your current status. Your status for the following year is based on the amount you spend in the current 12-month period.a) Member
Registration for Member is free and the membership never expires.b) VIP
You become a VIP when you spend a minimum of S$300 in a single transaction (excluding purchase of gift vouchers, taxes and/or shipping fees) online or in MDREAMS stores in Singapore.
The VIP status is valid for 1 year from date of qualification/join; after that you will have to maintain a minimum spend of S$300 every year to retain your VIP status.
You become a VVIP when you spend a minimum of S$1,500 in a single transaction (excluding purchase of gift vouchers, taxes and/or shipping fees) online or in MDREAMS stores in Singapore.
You can also be upgraded from VIP status to VVIP status when you accumulate a minimum spending of S1,200 during the year you qualified as a VIP.
The VVIP status is valid for 1 year from date of qualification/join; after that you will have to maintain a minimum spend of S$1000 every year to retain your VVIP status.
As a Member, can I accumulate my receipts to get an upgrade to a VIP?
No, you cannot accumulate your receipts to become a VIP. You will have to spend a minimum of S$300 in a single transaction (excluding purchase of gift vouchers, taxes and/or shipping fees) online or in MDREAMS stores in Singapore to become a VIP.
What are the benefits of the membership?
As a VIP or VVIP, you member discount will be automatically applied on the retail price of the product you purchase at the checkout page. Discount is only applicable to regular-priced products. So don’t be alarmed when you see a lower retail price at checkout! 😊
You may refer to our Club Melissa Program page for more info of the different perks and benefits for each tier of membership.
How do I maintain my membership?a) Member
Membership status for Member never expires.b) VIP
To maintain your VIP status for the following year, you need to spend a minimum of S$300 on merchandise online or in MDREAMS stores in Singapore within the year from the date you qualify for the VIP status.c) VVIP
To maintain your VVIP status for the following year, you need to spend a minimum of S$1,000 on merchandise online or in MDREAMS stores in Singapore within the year from the date you qualify for the VIP status.
How do I update my personal details?
You can do so by logging into your customer account online and update your personal details in the Account Settings. However, for changes to date of birth, you will need to request our administrator at email@example.com to make the change.
When will I receive my birthday offers email?
Only VIPs and VVIPs are eligible for birthday discounts in the month of their birthdays. We will send an email to inform about the birthday offer. Birthday discounts are valid for 1-time use capped at $600 per transaction. VVIPs will receive an additional S$150 birthday credits that they can redeem in any of our MDREAMS stores in Singapore. Birthday discounts and credits are valid only on regular-priced products.
When will I receive my birthday perks?
Only VIPs and VVIPs are eligible for birthday discounts in the month of their birthdays. We will send an email to inform about it. Birthday discounts are valid for 1-time use capped at $600 retail value before discount in a single receipt. VVIPs will receive an additional S$150 birthday credits that they can redeem in any of our MDREAMS stores in Singapore. Birthday discounts and credits are valid only on regular-priced products.
Is membership transferable?
Club Melissa membership is non-transferable.